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Shipping & Returns

Returns 
All purchases are final sale as they are made to order and/or custom made.  If there is a defect we will gladly accept the return and repair/replace at no cost.  

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at info@madebyalexnyc.com. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. Send us an email at info@alexmadeinnyc.com and send your item to: Made by Alex, 115 W 29th St, New York NY 10001, United States. 

Shipping 
Mail your product to: Made by Alex, 115 W 29th St, New York NY 10001, United States. 

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